WhatsApp revenue recovery: cash-on-delivery confirmation with Confirm and Cancel buttons, abandoned cart, payment, review and back-in-stock messages, with a recovered-revenue report.
Tested on 2 buildsUpdated Nov 4, 2026Version 1.0.0CS-Cart, Multi-Vendor 4.17.2 – 4.21.x No core file edits
Built for
WhatsApp Commerce Suite: COD confirmation by quick reply, cart, payment, review and stock messages on WhatsApp, with the revenue they bring back1 of 8
What it does
For stores whose customers live on WhatsApp, and for cash-on-delivery stores that lose money on fake and forgotten orders. The add-on sends approved WhatsApp templates at the moments that decide a sale and reads the answers. It needs Telegram & WhatsApp Order Notifications 1.1 or later: that add-on holds the WhatsApp Cloud API connection, the opt-in list, the message queue and the webhook, so no second Meta app or webhook is needed.
How it works
Create the templates from the ready texts on the Templates page and sync them. Switch on the flows and add the cron line. COD orders get a message with Confirm and Cancel buttons; the tap confirms or cancels through Order Risk Guard or the built-in confirmation and the customer gets a thank-you answer. Cart, payment and review reminders go out by schedule, stock alerts on their event. Marketing messages go only to numbers that ticked the WhatsApp opt-in; STOP opts out.
Features
COD confirmation with Confirm and Cancel quick-reply buttons; the answer changes the order status and adds a staff note
Uses Order Risk Guard 1.1 when installed (its code, statuses, expiry and log), built-in confirmation otherwise
Abandoned cart reminder with the signed restore link and coupon of Abandoned Cart Recovery Pro 1.2, or built-in capture of signed-in customers' saved carts
Payment reminder for orders that still wait for the payment, counted as recovered when paid
Review request with the review link of Review Request Emails, or a link to the product reviews
Back-in-stock and price-drop alerts as a WhatsApp channel of Price Drop and Back-in-Stock Alerts
Opt-in only for marketing messages, STOP keywords, answers only from the order's own number
Recovered-revenue report per flow, replies, confirmed and cancelled COD orders
Counter of messages per Meta category, month and calling code
Ready template texts per flow with approval state and a test send
Template language per customer when an approved translation exists
CS-Cart and Multi-Vendor, one message per checkout for multi-vendor orders
What you get
Package
kv_whatsapp_commerce-1.0.0.zip, installed through Add-ons → Manage add-ons
Updates & support
12 months included. Download new versions from your account and install them in Add-ons → Manage add-ons or the Upgrade Center.
License
1 production installation. Staging, dev and localhost are free and unlimited. The add-on keeps working after the update period ends. How licensing works
For developers
Uses 6 CS-Cart PHP hooks. No core files are changed.
Compatibility
We list only the builds we install and test on. “Tested” means the full test plan was run on that build; “Supported” means the build is inside the supported range and uses the same hooks.
CS-Cart version and edition compatibility
CS-Cart version
CS-Cart
CS-Cart Ultimate
Multi-Vendor
Multi-Vendor Ultimate
4.22 and later
Testing next
Testing next
Testing next
Testing next
4.21.2
Supported
Supported
Supported
Supported
4.20.x
Supported
Supported
Supported
Supported
4.19.x
Supported
Supported
Supported
Supported
4.18.x
Supported
Supported
Supported
Supported
4.17.2
Tested
Supported
Supported
Supported
Before 4.17.2
Not supported
Not supported
Not supported
Not supported
Last tested build: CS-Cart 4.17.2, Nov 4, 2026Tested on: CS-Cart 4.17.2
Requirements
Requirement
Telegram & WhatsApp Order Notifications 1.1 or later, licensed, with the WhatsApp Cloud API connected
Requirement
A cron job (console command or URL)
Core changes
None. Hooks and template overrides only
1.0.0
Nov 4, 2026
Latest
Added 9
COD confirmation on WhatsApp with Confirm and Cancel quick-reply buttons: with Order Risk Guard 1.1+ through its confirmation code, statuses, expiry and log; otherwise a built-in confirmation for chosen payment methods with configurable statuses and a staff note. Short thank-you answer after the tap. Taps are accepted only from the order's own phone number.
Abandoned cart reminder for signed-in customers: with Abandoned Cart Recovery Pro 1.2+ its carts, signed restore link and optional single-use coupon; otherwise a built-in capture of saved carts.
Payment reminder for orders in chosen statuses, recovered when the order reaches a payment-received status.
Review request: one day after the e-mail of Review Request Emails with its review link, or a built-in request some days after an order status.
WhatsApp channel for Price Drop & Back-in-Stock Alerts.
Opt-in rule: marketing messages only to numbers with an explicit WhatsApp opt-in; utility messages follow the consent mode of Telegram & WhatsApp Order Notifications.
Report: recovered revenue per flow, confirmed COD revenue, replies, messages per Meta category and month and per calling code; message log with delivery states; templates page with ready texts, approval state and test send.
Sends and receives through Telegram & WhatsApp Order Notifications 1.1+ (queue, retries, delivery reports, webhook); cron command and cron URL; full page cache safe; Multi-Vendor (one message per checkout) and CS-Cart Ultimate.
Domain-bound license check and self-healing upgrades.
Tested on CS-Cart 4.17.2. First release.
Do I need Telegram & WhatsApp Order Notifications?
Yes, version 1.1 or later. It holds the WhatsApp Cloud API connection, the opt-in list, the queue and the webhook. Meta allows one webhook URL per app, so WhatsApp Commerce receives the replies through it instead of a second webhook.
Do I need Order Risk Guard, Abandoned Cart Recovery Pro, Review Request Emails or Back-in-Stock Alerts?
No. With them the flows use their codes, restore links, coupons, review links and alert subscriptions. Without them the COD, cart and review flows use built-in versions; the stock flow needs Back-in-Stock Alerts.
What does WhatsApp cost?
Meta charges per delivered template message. The price depends on the template category (marketing, utility, authentication) and the recipient's country, and Meta changes its rates from time to time; see the rate card in WhatsApp Manager. The report counts your messages per category, month and calling code so you can estimate it. The add-on does not include message credits.
Will Meta approve my templates?
Meta reviews every template and decides its category. The texts on the Templates page are plain, transactional where possible and contain no promotional claims, but approval is Meta's decision.
Who receives marketing messages?
Only numbers that ticked the WhatsApp opt-in (Order Notifications) and did not opt out. COD confirmations and payment reminders follow the consent mode of Order Notifications. STOP always opts out.
Can someone else confirm my customer's order?
No. A tap is accepted only from the phone number of the order, and only while the order waits for confirmation.
Guests?
COD and payment messages go to the phone of the order, also for guests. Cart reminders need a signed-in customer (the phone comes from the profile).
Multi-Vendor?
One COD and one payment message per checkout (all vendor orders), sent from the store's WhatsApp number. Vendors have no access to the add-on pages.
Was it tested with a real WhatsApp number?
Not yet. It was tested against a local mock of the WhatsApp Cloud API (template sends, signed webhook replies) on CS-Cart and Multi-Vendor 4.17.2.
Add a released add-on to this order and save 15% on it. It uses the same edition and store domain.
WhatsApp Commerce SuiteThis add-on
+
Telegram & WhatsApp Order NotificationsNew orders on your team's Telegram, Slack or Discord, order updates for customers on WhatsApp or SMS, and their replies linked to the order.
$59
+
Order Risk GuardStop fake cash-on-delivery orders: risk score, block lists, prepayment for risky buyers and COD confirmation by link or code.
$59
+
Abandoned Cart Recovery ProWin back abandoned carts with up to three automatic reminder e-mails, one-click cart restore links and unique single-use coupons.
$69
Buy with confidence
What stands behind your license
Tested builds
This product was tested on these builds. Builds we did not test are not listed.
CS-Cart4.17.2
Multi-Vendor4.17.2local WhatsApp Cloud API mock
12 months of updates
Updates and support are included in the price. The product keeps working afterwards; renewing is optional.
Abandoned Cart Recovery Pro
