Multilingual SMS Notifications for Twilio

What it does

For stores that sell to customers in more than one language. New order, order status, shipment with tracking link and welcome messages go to the customer's phone in the language of the order, with the store team and vendors copied when you want. Every message has a ready text in 34 languages, including Arabic, Hebrew, Persian and Urdu right to left, Chinese, Japanese, Korean, Thai, Hindi, Russian, Turkish and all major European languages. Rewrite any text for any language.

How it works

Connect your Twilio account, add the cron line shown on the overview and the ready texts work at once. In the message studio pick an event, recipient, order status and language, edit the text with placeholders, check the phone preview and send a test. Switch each order status on or off per recipient. Quiet hours hold customer texts at night. Each order gets an SMS tab with its history and a box to text the customer. Vendors write their own texts.

Features

• Ready SMS texts for every event in 34 languages
• The customer's language picked automatically: order, account, storefront, fallback
• Live counter with GSM-7 or Unicode, parts and characters left
• Shows the letters that force Unicode and converts Latin, Cyrillic and Greek to GSM-7
• Phone preview with right-to-left support and test send
• Per-status switches for customer, store team and vendor
• Shipment message with carrier and tracking link, own links per carrier
• Queue with retries, quiet hours and delivery receipts
• Log with delivery state, Twilio price and failure reason
• SMS tab on the order page to text the customer by hand
• Vendor phone copy, vendor texts and vendor log on Multi-Vendor
• Admin pages in the same 34 languages

What you get

Compatibility

We list only the builds we install and test on. “Tested” means the full test plan was run on that build; “Supported” means the build is inside the supported range and uses the same hooks.

Requirements